Shipping and Returns

SHIPPING POLICY

 

  • ORDER PROCESSING

    Orders are processed within 24-48 hours of payment confirmation. Most orders will ship out within 24-48 hours of payment confirmation. Orders received after 1:00pm CST on Friday Will process and ship the following Monday. During Holidays and especially the weeks before Christmas, expect small delays in shipping time. It is very important to provide us with clear and correct phone number, address, and e-mail, along with any other instructions.

  • SHIPPING VERIFICATION

    For placing an order by credit card, Your shipping address must match your cards billing address. If Your billing address is different than your shipping address we will ask you to fill out and sign an authorization form. Shipment of your order may be delayed until verification is received.

  • SHIPPING CARRIER

    For items less than 120lbs per box, The item will be shipped UPS ground, FedEx ground, FedEx Express, or USPS.

 

For Items over 120lbs (Almost all bikes and units), The item will be shipped by a professional LTL trucking company (UPS Freight, FedEx Freight, SAIA Freight, R&L Freight, Roadrunner Freight, etc.)

  • ADDITIONAL SHIPPING SURCHARGE

    Shipment addresses that require additional surcharges for destination, We will contact the customer for notification ( this is rare, less than 3% of addresses in the USA)

  • SHIPPING TO PR, CA, HI, AK, NY AND OVERSEAS

  • For shipment to California, Hawaii, Alaska, New York & Puerto Rico and overseas, please email us or call us at 417-863-9600 for shipping fee quote. Free Shipping Discount does not apply to these locations.

  • ORDER CANCELATION

    Customer can request cancel order only if the order is in PENDING and ORDER RECEIVED status and also if we are unable to fulfill and ship your order within 7 business days (ready to ride package cannot be cancel once it is in process, if customer insist to cancel, there will be a 25% restocking fee apply) . You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee. Once the item is shipped or it is in PREPARING ORDER status, your order cannot be canceled. If a customer insists to cancel the order after it has been shipped or refuse the package, the customer will be charged for ORIGINAL and RETURN shipping plus 10% Restocking Fee.

  • SHIPPING AND TRANSIT TIME

Most Shipments will arrive 4-7 days after shipping from the warehouse. Shipping destinations furthest from the gulf coast will the longest transit times. Transit times will vary between different shipping carriers, locations, weather and road conditions.

  • SHIPMENT INSPECTION / SHIPPING DAMAGE POLICY

  • It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Lading when you sign for your package(s). You must also report any damages to Kiss My Gas Scooters by phone at 417-863-9600 within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, Kiss My Gas Scooters will file the claim for you and ship out your parts free of charge. If you do not report damages to Kiss My Gas Scooters within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of KissMyGasScooters.com, the restocking fee will apply. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.

  • CONCEALED DAMAGES

  • In case you did not notate damage on the Delivery Slip (whether it is because you did not inspect the unit during delivery or there is no visible damage to the packaging) but you discovered damages afterwards, this is considered "Concealed Damages". You will need to report all damages with pictures within 3 Calendar Days. We will NOT be able to cover any damaged parts and/or freight to send out replacement parts if we do not receive the damage report within 3 Calendar Days of delivery. Due to the nature of concealed damages, trucking companies will not acknowledge any damage claim if the claim is not filed within the time frame.



RETURN & REFUND POLICY

We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based on our return policy agreement.

THE FOLLOWING IS OUR RETURN POLICY AGREEMENT:

* Obtain a Return Merchandise Authorization Number (RMA) from Kiss My Gas Scooters. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment.
Customers are responsible for returning the merchandise at their own expense.
Freight collect and COD packages will not be accepted.


* Vehicle must be returned in its original packaging within 7 days in new and re-sell able condition.

* This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.

* All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.

* 25% - 35% restocking fee may be applied according to the condition.

* If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.

* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

* We do not accept worn cloth, shoes, gears return. Unauthorized return subject to variable restock fees based on the condition.

* Order may be canceled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee.

REFURBISHED ITEMS:

All refurbished item are in its unique condition and are SELL AS IS which described on the listing detail. All refurbished item are final sale and is not subject to return or refund.